Terms of Service

1. Service Description and Scope

What Campaiyn Does

Campaiyn is a software-as-a-service (SaaS) platform that connects to your Meta (Facebook/Instagram) advertising accounts via the Meta Marketing API. The Service provides:

• Account Health Scoring - Automated analysis of your ad account across five pillars (CAPI integration, ad diversity, account structure, creative freshness, and performance metrics), producing a score out of 100.
• AI-Powered Recommendations - Suggestions generated by artificial intelligence to optimize your ad campaigns, including budget adjustments, creative improvements, audience targeting, and campaign structure changes.
• Progressive Trust Autopilot - An optional automation system that, with your explicit consent and based on an earned trust score, can execute certain optimization actions on your ad account automatically.
• Creative Tools - AI-assisted ad copy generation, static creative layouts, and (on higher tiers) video ad briefs and carousel creation.
• Performance Reporting - Dashboards, metrics tracking, and trend analysis for your connected ad accounts.

What Campaiyn Does Not Do

Campaiyn does not provide financial advice, investment advice, marketing consulting, or professional advertising agency services. The Service is a software tool that assists you in managing your own advertising. Campaiyn does not guarantee any specific advertising outcomes, return on ad spend (ROAS), cost per acquisition (CPA), or other performance metrics.

2. Account Registration and Eligibility

Eligibility

To use Campaiyn, you must:

• Be at least 18 years of age (or the age of legal majority in your jurisdiction).
• Be acting in a business or professional capacity. The Service is not intended for personal or consumer use.
• Have the legal authority to bind yourself or the organization you represent to these Terms.
• Have lawful access to the Meta ad account(s) you connect to Campaiyn. You must be an administrator or authorized user of those accounts.

Account Registration

You must register for an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at lewis@maxmegroup.com if you become aware of any unauthorized use of your account.

One Account Per Person

Each individual may maintain one Campaiyn account. You may connect multiple Meta ad accounts to your Campaiyn account as permitted by your subscription tier.

3. Meta API Usage and Platform Compliance

Meta Authorization

To use Campaiyn, you must authorize us to access your Meta ad account data through Meta's official Marketing API (OAuth). By doing so, you represent that:

• You are authorized to grant such access.
• You will comply with Meta's Terms of Service, Advertising Policies, and Platform Terms.
• You understand that Campaiyn's access to your data is governed by both these Terms and Meta's Platform Terms.

Compliance with Meta Platform Terms

We access and process your Meta ad account data in compliance with the Meta Platform Terms and Meta Developer Data Use Policy. Specifically:

• We do not sell, license, rent, or lend your Meta ad account data to any third party.
• We use your data solely for the purpose of providing the Service to you.
• We do not use your data for profiling or discrimination based on race, ethnicity, religion, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic.
• We store Meta access tokens using AES-256-GCM encryption.

Revoking Access

You may revoke Campaiyn's access to your Meta ad account at any time by:

• Disconnecting your account within Campaiyn's settings.
• Removing the Campaiyn app from your Meta Business Settings.
• Contacting us at lewis@maxmegroup.com.

Revoking access will immediately stop all data synchronization and autopilot actions. Historical data already processed may be retained in accordance with our Privacy Policy.

4. Subscription Tiers and Pricing

Free Tier

Campaiyn offers a free tier with limited features (1 ad account, 3 scans per month, top 3 recommendations). No payment information is required. Free tier access does not expire.

Paid Plans

Campaiyn offers the following subscription tiers (prices in USD):

• Starter - $39/month: 1 ad account, 15 scans per month, dashboard, health scoring, AI recommendations (manual approve only), creative text suggestions.
• Growth - $79/month: 5 ad accounts, unlimited scans, everything in Starter plus auto-optimization with guardrails (trust-gated), static + video brief creative generation, A/B test suggestions.
• Agency - $199/month: Unlimited ad accounts, everything in Growth plus full autopilot mode (trust-gated), unlimited creative + video brief generation, carousel creation, white-label reporting, API access, priority support, daily AI digest emails.

Billing

• Subscriptions are billed monthly through Paystack. By subscribing, you authorize Paystack to charge your selected payment method on a recurring monthly basis.
• Subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date.
• All prices are exclusive of applicable taxes, which may be added to your invoice based on your location.

Cancellation

• You may cancel your subscription at any time from your account settings or by contacting us.
• Cancellation takes effect at the end of your current billing period. You will retain access to paid features until then.
• We do not provide prorated refunds for partial billing periods.

Refund Policy

• All payments are non-refundable except where required by applicable law.
• If you experience a technical issue that prevents you from using the Service for a sustained period and we are unable to resolve it, you may request a refund by contacting lewis@maxmegroup.com. Refund requests are evaluated on a case-by-case basis.

Price Changes

We reserve the right to modify pricing at any time. Existing subscribers will receive at least 30 days' written notice (via email) before any price change takes effect. If you do not agree with a price change, you may cancel your subscription before the new price applies.

5. Acceptable Use

Prohibited Uses

You agree not to:

• Use the Service to violate Meta's Advertising Policies, Community Standards, or any applicable law or regulation.
• Use the Service to create, manage, or promote advertisements for illegal products, services, or activities.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code, algorithms, or scoring methodology of the Service.
• Scrape, crawl, or use automated tools to extract data from the Service beyond its intended use.
• Share your account credentials or allow any unauthorized third party to access your account.
• Use the Service to manage Meta ad accounts without the explicit authorization of the account owner.
• Interfere with, disrupt, or place an unreasonable burden on the Service's infrastructure.
• Use the Service for any purpose that is deceptive, fraudulent, or harmful.
• Resell, sublicense, or commercially redistribute any part of the Service without our written consent.

Enforcement

We reserve the right to investigate and take appropriate action against violations of this section, including suspending or terminating your account, reporting violations to law enforcement, and pursuing legal remedies.

6. Intellectual Property

Our Intellectual Property

The Service, including its software, algorithms, health scoring engine (Andromeda), AI recommendation models, user interface, design, documentation, and all related intellectual property, is owned by Maxme Digital Media Limited and protected by applicable intellectual property laws. Nothing in these Terms grants you ownership of any part of the Service.

Limited License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term for your internal business purposes.

Your Content

You retain all rights to the data in your Meta ad accounts. By connecting your account, you grant us a limited license to access, process, and analyze your ad account data solely for the purpose of providing the Service. This license terminates when you disconnect your account or delete your Campaiyn account.

Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use them without restriction or obligation to you.

7. AI-Generated Recommendations Disclaimer

THIS SECTION CONTAINS IMPORTANT DISCLAIMERS. PLEASE READ CAREFULLY.

Nature of Recommendations

All recommendations, suggestions, insights, health scores, and optimization advice provided by Campaiyn are generated by artificial intelligence algorithms. They are:

• Automated outputs based on statistical analysis of your ad account data, historical performance patterns, and general advertising best practices.
• Not professional advice. Campaiyn does not replace the judgment of a qualified advertising professional, marketing consultant, or financial advisor.
• Not guarantees. No recommendation, health score, or insight constitutes a guarantee or prediction of future advertising performance.
• Subject to error. AI systems can produce inaccurate, incomplete, or suboptimal recommendations. Advertising performance is influenced by factors beyond our control, including market conditions, audience behavior, competitor activity, platform algorithm changes, creative quality, product-market fit, and economic conditions.

Your Responsibility

You are solely responsible for:

• Evaluating and deciding whether to act on any recommendation.
• Reviewing all suggested changes before approving them.
• Understanding the potential financial impact of any changes made to your ad campaigns.
• Monitoring your ad account performance after implementing any changes.
• Maintaining sufficient knowledge of Meta advertising to make informed decisions about your campaigns.

No Fiduciary Duty

Campaiyn does not owe you a fiduciary duty. We are a software tool provider, not your advisor, agent, or fiduciary. The relationship between you and Campaiyn is solely that of a service provider and customer.

8. Autopilot and Automated Actions Disclaimer

THIS SECTION CONTAINS IMPORTANT DISCLAIMERS. PLEASE READ CAREFULLY.

Progressive Trust System

Campaiyn's progressive trust system allows increasingly automated actions as trust is earned:

• Level 1 (Trust Score 0-30): Suggestions only. You must manually approve each recommended action.
• Level 2 (Trust Score 30-60): Auto-optimization with guardrails. The system may automatically apply minor changes, such as budget adjustments within 20% or pausing underperforming ads.
• Level 3 (Trust Score 60-100): Full autopilot within configurable guardrails. The system may autonomously manage budget allocation, pause/enable ads, and adjust targeting parameters.

Explicit Opt-In Required

• Autopilot features (Level 2 and Level 3) are never enabled automatically.
• You must explicitly opt in to each autopilot level through a clearly marked consent action in the dashboard.
• You may reduce your autopilot level or disable it entirely at any time using the emergency kill switch in your dashboard.

Guardrails and Safeguards

When autopilot is enabled, the following safeguards are in place:

• Maximum budget increase per action: 20%.
• Maximum budget decrease per action: 50%.
• Autopilot cannot create new campaigns or delete ads (only pause them).
• Daily spend cap for autopilot changes: configurable by you (default: 10% of your total daily budget).
• Anomaly detection: if autopilot actions result in a spend increase exceeding 30% within 24 hours, autopilot is automatically paused and you are alerted.
• 24-hour rollback window: you can undo any autopilot action within 24 hours.
• All autopilot actions are logged with before/after state for full transparency.

Assumption of Risk for Automated Actions

By enabling any level of autopilot, you acknowledge and agree that:

• Automated actions are performed by AI software and may not always produce optimal results.
• You assume full responsibility for all changes made to your ad account by the autopilot system.
• You have reviewed and configured the guardrails to your satisfaction before enabling autopilot.
• Campaiyn is not liable for any financial losses, increased ad spend, decreased performance, or any other negative outcome resulting from autopilot actions.
• You will monitor your ad account regularly even when autopilot is enabled.
• You understand that advertising platforms may change their algorithms, policies, or behavior at any time, which may affect the performance of automated optimizations.

9. Ad Spend and Financial Responsibility

Your Ad Spend

Campaiyn does not process, hold, or manage your advertising budget. All ad spend is between you and Meta. You are solely responsible for:

• All charges incurred on your Meta ad account, regardless of whether those charges resulted from actions recommended or executed by Campaiyn.
• Setting appropriate spending limits and budgets on your Meta ad account.
• Monitoring your ad spend to ensure it remains within your financial capacity.

No Financial Advice

Nothing in the Service constitutes financial advice, investment advice, or a recommendation to spend any particular amount on advertising. You should consult with appropriate financial and business advisors before making significant advertising expenditure decisions.

10. Limitation of Liability

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY RECOMMENDATION, HEALTH SCORE, INSIGHT, OR OTHER OUTPUT.
• WARRANTIES THAT THE SERVICE WILL PRODUCE ANY PARTICULAR ADVERTISING RESULTS OR FINANCIAL OUTCOMES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT SHALL MAXME DIGITAL MEDIA LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES; LOSS OF DATA OR AD ACCOUNT PERFORMANCE; INCREASED AD SPEND OR WASTED ADVERTISING BUDGET; BUSINESS INTERRUPTION OR LOSS OF GOODWILL; ANY DAMAGES RESULTING FROM AI-GENERATED RECOMMENDATIONS OR AUTOPILOT ACTIONS.
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

Basis of the Bargain

You acknowledge that the limitations of liability in this section reflect a reasonable allocation of risk and are a fundamental part of the basis of the bargain between you and Campaiyn. The Service would not be provided to you at the current pricing without these limitations.

Essential Purpose

The limitations in this section apply even if any limited remedy fails of its essential purpose.

11. Indemnification

You agree to indemnify, defend, and hold harmless Maxme Digital Media Limited, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of Meta's Terms of Service, Advertising Policies, or Platform Terms.
• Any ad account changes you make or approve, including those recommended or executed by Campaiyn's AI or autopilot systems.
• Any content you create, publish, or promote through your advertising activities.
• Your violation of any applicable law or regulation.
• Any claim by a third party related to your advertising activities.

12. Third-Party Services

Meta Platform

The Service integrates with Meta's advertising platform. Your use of Meta's services is governed by Meta's own Terms of Service and policies. We are not responsible for any changes Meta makes to its platform, API, policies, or algorithms that may affect the Service's functionality or performance.

Payment Processor

Payments are processed by Paystack. Your use of Paystack is subject to Paystack's terms of service and privacy policy. We do not store your payment card details.

No Endorsement

Our integration with third-party services does not constitute an endorsement of those services. We are not liable for the availability, accuracy, or reliability of any third-party service.

13. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the Ghana Data Protection Act, 2012 (Act 843) and, where applicable, the EU General Data Protection Regulation (GDPR). By using the Service, you acknowledge that you have read and understood our Privacy Policy.

14. Service Availability and Modifications

Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Modifications

We reserve the right to modify, update, or discontinue any feature of the Service at any time. Material changes that reduce the core functionality of your current subscription tier will be communicated with at least 30 days' notice.

15. Termination

Termination by You

You may terminate your account at any time by canceling your subscription and deleting your account through the account settings, or by contacting lewis@maxmegroup.com.

Termination by Us

We may suspend or terminate your account immediately if:

• You breach these Terms.
• You engage in fraudulent, abusive, or illegal activity.
• Your use of the Service poses a security risk or adversely affects other users.
• Required by law or by Meta's platform policies.
• Your payment method fails and you do not resolve the issue within 7 days of notification.

Effect of Termination

Upon termination:

• All autopilot actions will cease immediately.
• Your license to use the Service terminates.
• We will delete your data in accordance with our Privacy Policy (within 30 days).
• Any outstanding payment obligations survive termination.
• Sections 6, 7, 8, 9, 10, 11, 16, and 17 survive termination.

16. Dispute Resolution

Informal Resolution

Before initiating any formal proceeding, you agree to first contact us at lewis@maxmegroup.com and attempt to resolve the dispute informally for at least 30 days.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction

Any disputes that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of England and Wales. You waive any objection to venue in these courts.

Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. General Provisions

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Campaiyn regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Notices

We may send you notices via email to the address associated with your account. You are responsible for keeping your email address current. Notices to us should be sent to lewis@maxmegroup.com.

Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, wars, terrorism, pandemics, government actions, internet outages, or third-party service failures (including Meta platform outages).